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Questions

What payment methods do you accept?

You can pay for your order using PayPal account and all major Credit Cards.

 

Can I cancel my order?

If you’ve changed your mind, please us as soon as possible – we are unable to cancel orders that have already been processed.

 

Can I change my order once it has been placed?

We are unable to alter orders that have already been made. This includes altering or adding items or changing the delivery method.

 

Why has my order been cancelled?

Your items may be out of stock. Please contact our customer services team at orders@dynameek.com

 

Can I order from overseas?

We ship to overseas using DHL Global Mail, please refer to shipping calculations at check outs. However, we are not responsible for extra tax and duty your country impose on the goods.

 

Why only DHL?

DHL is a worldwide trusted courier and reputed for their services. We want our customers to have a smooth online shopping experiences.

 

Can I request for normal post?

You can drop us an email if you prefer normal post but we will not be responsible for any losses.

 

What is your exchange rate for overseas orders?

All currencies are based on the current exchange rate. But please check during check out, the exchange rate might differ with different cards.

 

The item I want isn’t available online. Will it be re-stocked?

We don’t usually re-stock our collections once they’ve sold out, and are unable to manufacture one-off garments. We only re-stock if we have the fabric left. Our designs are very limited to as low as 3 per style.

 

The item I want is out of stock online, how can I order it?

Please contact our customer service to make your pre order and we will contact you when our collection arrives.

 

What is Preorder?

Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way.

 

I am paying with PayPal and I am getting an error.

When Paying with PayPal you must have an account activation in order to pay the goods. We won't be able to check why there is an error. You can email or call paypal to solve the problem and we will assist you.

 

What if I don't see my size under the size option?

The size is out of stock. 

 

What if I encounter an error during check out?

If you encounter any errors during checkout, please make sure that the billing address and shipping address are the same.  Sometimes if you are using your credit card abroad instead of your home country, problems arise as well.  If you still encounter problems, please email us to send you a direct payment invoice. 

 

Can I exchange something for a different size?

Unfortunately, DYNAMEEK is unable to accommodate exchanges at this time. If you wish to reorder an item, follow the above procedure for return and place a separate order for the new item.

Please refer to legal for more info.

 

ORDERS AND PRODUCT AVAILABILITY

DYNAMEEK products available for purchase online are subject to availability and confirmation of the order price. From time to time, availability messages may be inaccurate. In the event that DYNAMEEK is unable to fulfill your order, you will be notified shortly by phone or email and your order cancelled. As necessary, DYNAMEEK reserves the right to limit the quantity of products supplied, supply only part of an order, or to divide orders.

 DYNAMEEK reserves the right to contact you for further information, and in the case of large orders DYNAMEEK reserves the right to request a written/faxed/emailed confirmation of your order. To that end, it is important to ensure your contact information is correct at the time of placing the order. 

If you wish to cancel or modify your order or make changes to your delivery address, please email to orders@dynameek.com within 24 hours and no later. DYNAMEEK will make every effort to accommodate your request. However, once a product has left DYNAMEEK’s premises for shipping, the purchase cannot be cancelled or modified. If you have problems with your order online, please email to orders@dyna-meek.com and the order can be issued via email.

 

PRICING AND PAYMENT

Prices displayed on DYNA-MEEK.COM are quoted in Pounds and exclude delivery costs, which will be added to the total amount payable by you. While DYNAMEEK strives to ensure that all details, descriptions and prices that appear on this Site are accurate, errors may occur. In the event that a product is listed at an incorrect price, DYNAMEEK has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. DYNAMEEK will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If DYNAMEEK is unable to contact you, the order is treated as cancelled. If your credit card has already been charged for the purchase and your order is cancelled, DYNAMEEK will issue a credit to your credit card account. DYNAMEEK reserves the right to change pricing at any time.

 PayPal handles all payments on DYNAMEEK. DYNAMEEK accepts major credit cards including Visa, Mastercard and American Express. PayPal is one of the safest and easiest ways to make monetary transactions online. The service allows anyone to make payment while keeping his or her personal and financial information safe. The transaction will be charged to your credit card only after DYNAMEEK has verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.